When it comes to digital transformation, the hospitality industry faces an overwhelming wave of choices. Business executives with limited IT resources often have difficulty understanding all the options. How much technology does the hospitality industry need?
With respect to technology options, each restaurant brand should carefully consider its infrastructure. While today’s technology presents an unlimited field of possibilities, the “technological debt” of what currently exists imposes practical limitations. The lack of well-developed APIs in the technology stack often hinders the ability to integrate modern features and functionality. Incorporating an end-to-end solution for your restaurant can help.
Look for areas where friction can be eliminated to increase customer satisfaction. Think outside the box. Since customer expectations are determined by experiences outside the foodservice industry, inspiration for the future can also be found outside the foodservice industry.
The ability to use technology to increase operational efficiency will play a key role. Restaurants must be able to accurately anticipate customer appetites and satisfy them with minimal waste not only of ingredients but also of labor.
The goal of digital transformation is to maximize the value of current infrastructure while investing in future capabilities. It is often necessary to take one or two steps backward to create the opportunity to move forward. Learn more about how you can lead the industry with our state-of-the-art services to increase your profits and reduce your operating costs and resources as a result of their use.
